Website Hosting

Terms of Service and Acceptable Use Policy

The terms of use below constitute a legal agreement between you (The Customer) and Stay Linked UK (the Company), which provides the Web hosting services described at staylinkeduk.com. Your agreement to be bound by these terms is acknowledged by your use of the Company Services, Support Services and/or any software made available to you by the Company.

Agreeing to Stay Linked UK Acceptable use Policy and Terms of Conditions is mandatory for Hosting signing up or using our services. Please make sure you read everything. If you have any questions Contact Us.

Acceptable Usage Policy (AUP)

Stay Linked UK Acceptable Use Policy ("AUP") is provided to give our customers and users a clear understanding of what Stay Linked UK expects of them while using the service. All users of Stay Linked UK Internet services: those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service).

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Stay Linked UK may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Stay Linked UK account or other actions as detailed in Section 3 WITHOUT PRIOR NOTICE.

This document is intended to provide a basic understand of Stay Linked UK Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Stay Linked UK AUP:

Ensure reliable service to our customers
Ensure security and privacy of our systems and network, as well as the networks and systems of others
Comply with existing laws
Maintain our reputation as a responsible service provider
Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services
Preserve the value of Internet resources as a conduit for free expression and exchange of information
Preserve the privacy and security of individual users

Stay Linked UK intends to provide its customers access to everything the Internet has to offer. While Stay Linked UK is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both Stay Linked UK and the Internet and cannot be permitted under the guise of free speech. The resources of Stay Linked UK and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

You may not use your dedicated rack or virtual site to publish material, which staylinkeduk.com determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

If a Stay Linked UK account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

Hosting Service Usage Policy

The Customer should use all recourses provided by The Company in a manner that does not endanger the quality of the overall server performance. Such resources include but are not limited to: Server Memory Usage, CPU usage, MySQL server usage, mail server usage, web server usage etc. Failure by the Customer to maintain his/her account in full compliance with the terms listed below may result in a warning, suspension or immediate account termination with no refund. The Company has the right to decide what constitutes a violation of the terms below:

Customer's use of traffic (bandwidth)

Customer's account monthly traffic is limited in accordance with the Customer's hosting plan. If the monthly traffic limit is reached before the end of the month the Customer's account will be suspended until the beginning of the next month. Additional traffic can be ordered for the given month, so that account suspension is avoided. No traffic can be transferred from month to month.
Customer's use of disk space

Customer's account disk space is limited in accordance with the Customer's hosting plan. The customer should pay fee for additional disk space consumed.
Customer's use of email service

The Customer should use the email and other related services in full compliance with the terms below:
1. Each Customer's account is allowed to send a maximum of 100 emails per hour. Any account that exceeds this limitation is endangering the overall server performance.
2. Each email sent by the Customer should have NO more than 20 recipients. Sending a single email to more than 20 recipients simultaneously is endangering the overall server performance.
3. The use of email clients with IMAP protocol is allowed for mailboxes with a maximum size up to 50MB. Any use of IMAP with a bigger mailbox is endangering the overall server performance.
4. The use of email clients with POP3 protocol is allowed for mailboxes with a maximum size up to 50MB. Any use of POP3 with a bigger mailbox is endangering the overall server performance.
5. The Company allows up to 40 checks per hour for a POP3 mailbox. Any use of POP3 service to check a mailbox more often than 40 times per hour is endangering the overall server performance.
Customer's use of Database Resources

Customer should use the MySQL database server resources in a way that does not endanger the quality of the overall server performance. A database that generates more than 10% of the database queries longer than 1 second at any given time endangers the overall server performance. The Customer is responsible to manage his/her database(s) so that it is in compliance with this policy.
Customer's Use of Shared Server CPU

The Customer account should NOT use more than 10% of the shared server CPU for a period longer than 5 seconds. Any account that is using more than 10% of the shared server CPU for more than 5 seconds is endangering the overall shared server performance.
Customer use of Server Memory

The Customer account should NOT use more than 65MB of the server memory resources at any given time. Any account that is using more than 65 MB of the shared server memory is endangering the overall shared server performance.
Other Customer's account limitations

The limitations listed below apply to each Customer’s account and failure by the Customer to comply with them will endanger the overall server performance:
1. No more than 20 simultaneous processes will be executed by the Customer's account at any given time.
2. No Cron Jobs with execution period shorter than 30 minutes will be executed from the Customer's account.
3. No more than 10 simultaneous connections from a single IP to the Customer's account are allowed.
In rare cases The Company may be able to re-activate a Customer's account that has been suspended for violation of terms of account resource use. This is done only if the Company decides that there is enough evidence that the violation will not be repeated and after a payment of a $50.00 re-activation fee.

Account Confidentiality and Integrity

The Customer is responsible for maintaining the confidentiality of all login information related to his/her account, Control Panel, FTP and other account management tools.

The Customer is responsible for maintaining the security and the integrity of all the software applications that he/she chooses to be uploaded and/or used on his/her account. The Company cannot and will not be liable for any loss or damage arising from security bridged in any such software and application.

The Customer agrees to immediately notify the Company of any unauthorized use of his/her password or account or any other breach of security and to ensure that he/she logouts at the end of each session. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

The Customer is fully responsible for all activities that are performed through his/her account. The Company has the right to suspend or terminate any account, which does not comply with the terms of use, without prior notice and with no refund. The Company cannot and will not be liable for any loss or damage arising from account suspension or termination due to unacceptable use of the account, even if the Customer is not aware of and/or has not authorized such use.

Actions that Cause Harm to The Company

The Customer is responsible not to engage in or to instigate actions that cause harm to the Company or other Customers. Such actions include, but are not limited to, actions resulting in blacklisting any of The Company IPs by the any online spam database, actions resulting in DOS attacks for any servers belonging to the Company, etc. Failure to comply with this policy may result in a penalty fee, warning, suspension or possible account termination with no refund. The Company has the right to decide in good faith which actions cause harm as well as the size of the penalty fee or the severity of any other corrective action to be applied.

Account Content Performance

The Customer is solely responsible for the quality and performance of the Customer's account content uploaded by the Customer. Customer is also responsible to ensure that all aspects of the Customer's account content are compatible with the Company server's hardware and software. The specifications of the hardware and software are described in the Control panel (CPanel) for each account. It is Customer's responsibility to keep his/her content compatible at all times. The Company cannot and will not be responsible for any malfunctioning of the Customer's content or any damages to the Customer's content caused by failure of the Customer to keep his/her content compatible with the hardware and software used by the Company.

VIOLATIONS OF STAY LINKED UK ACCEPTABLE USE POLICY

The following constitute violations of this AUP:

Illegal use: Stay Linked UK services may not be used for illegal purposes, or in support of illegal activities. Stay Linked UK reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
Harm to minors: Use of Stay Linked UK service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, child pedophiliac material (pedo hard pics).
Threats: Use of Stay Linked UK service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
Harassment: Use of Stay Linked UK service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
Fraudulent activity: Use of Stay Linked UK service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."
Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of Stay Linked UK service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Stay Linked UK account.
E-mail / News Bombing: Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Stay Linked UK account.
E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through Stay Linked UK service is in violation of this AUP.
Usenet SPAMing: Stay Linked UK has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
Unauthorized access: Use of Stay Linked UK service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Stay Linked UK or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Stay Linked UK account is subject to immediate termination.
Copyright or trademark infringement: Use of Stay Linked UK service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
Collection of personal data: Use of Stay Linked UK service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
Network disruptions and unfriendly activity: Use of Stay Linked UK service for any activity which affects the ability of other people or systems to use Stay Linked UK Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Stay Linked UK will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.
Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.
Distribution of Viruses: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.
Inappropriate Use of Software: Use of software or any device that would facilitate a continued connection, i.e. pinging, while using Stay Linked UK services could result in suspension service.
Third Party Accountability: Stay Linked UK subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.
Violation of Stay Linked UK Virtual Accounts: It is absolutely forbidden to host pornographic content or IRC servers on Virtual Hosting/Reseller Accounts. Virtual hosting/Reseller accounts found hosting this material will be subject to immediate cancellation without refund.
IRC networks: It is absolutely forbidden to host an IRC server that is part of or connected to another IRC network or server. Servers/hosting found to be connecting to or part of these networks will be immediately removed from our network without notice. The server/hosting will not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server/member guilty of a second violation will result in immediate account termination.
Adult Content: Explicit adult content (pornography) will be grounds for immediate suspension of your account. Sites containing only links to adult content will be immediately suspended. Stay Linked UK will be the sole arbiter as to what constitutes a violation of this provision. Adult-oriented sites, pornography and sex-related merchandising are prohibited. We also prohibit sites that provide storage, sale, distribution, hypertext link to, advertisement, promotion or hosting of material that is unlawful, defamatory, obscene, harmful, threatening, harassing, or an intrusion of privacy or publicity rights, or otherwise objectionable. Note: Artistic nudity may be acceptable, but this is at the sole discretion of staylinkeduk.com.
Banned Scripts :
The following scripts are banned from use on our shared and reseller hosting and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.
IRC egg drops
Proxy servers
Mail bombers
Anonymous mailers
IP spoofers
Port scanners
nph-proxy
UBB (Ultimate Bulletin Board, all versions)
Ikonboard, Yabb (all versions)
lstmrge.cgi
FormMail scripts and clones.
Greymatter (gm.cgi)
Cgi/Perl Content management systems
Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives.
Any script that uses & processes a massive number of flatfiles or large flatfile databases

Security

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure.
Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
Users who violate systems or network security may incur criminal or civil liability. Stay Linked UK will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance

Stay Linked UK accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Stay Linked UK systems or networks. Stay Linked UK reserves the right to terminate or limit such activities.

In rare cases the Company may be able to re-activate a Customer's account that has been suspended for violation of acceptable use policy above. This is done only if the Company decides that there is enough evidence that the abuse will not be repeated and after a payment of a $50.00 re-activation fee.

REPORTING VIOLATIONS OF Stay Linked UK AUP

Stay Linked UK requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at abuse@staylinkeduk.com

If available, please provide the following information:

The IP address used to commit the alleged violation
The date and time of the alleged violation, including the time zone or offset from GMT
Evidence of the alleged violation

E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. Stay Linked UK may take any one or more of the following actions in response to complaints:

Issue written or verbal warnings
Suspend the Member's newsgroup posting privileges
Suspend the Member's account
Terminate the Member's account
Bill the Member for administrative costs and/or reactivation charges
Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations

REVISIONS TO THIS ACCEPTABLE USE POLICY

Stay Linked UK reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).

Terms of Service (TOS)

staylinkeduk.com ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). Use of Stay Linked UK Service constitutes acceptance and agreement to Stay Linked UK AUP as well as Stay Linked UK TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of Stay Linked UK and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the Law of England and Wales and the English Courts shall have exclusive jurisdiction in respect of any disputes arising hereunder.

a) Disclosure to Law Enforcement:

The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Stay Linked UK shall have the right to terminate all service set forth in this Agreement.

b) Service Rates:

Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

c) Payments and Fees:

All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.

Payment is due each month or year until closure notice is given. If you choose to pay by credit or debit card you authorise Stay Linked UK's credit card / debit card processing agent (PayPal) to debit your account renewal fees from your card.

All payments must be in either £UK (UK pounds) or Euro.

Orders submitted using free email accounts may be subject to a telephone call to confirm the order prior to the account being set up.

From time to time security checks are performed and new customers may be telephoned prior to any service commencing.

If unpaid monies are owned to us for one or more services we reserve the right to suspend / terminate all services you hold within the Stay Linked UK network and it's sister websites.

If monies owned to us are not received in full within 14 days of our final request, your account will be terminated and a non-payment noticed placed on your webspace.

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

Credit cards that are declined for any reason are subject to a £2.00 declination fee.
Service will be interrupted on accounts that reach 5 days past due.
Service interrupted for nonpayment is subject to a £15 reconnect charge.
Accounts not paid by due date are subject to a £5.00 late fee.

Accounts that are not collectable by Stay Linked UK may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than £50 nor more than £150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

d) Failure to Pay:

The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. Paypal Subscription Cancellations: If you subscribed to our hosting plan with Paypal payments and if we get notice from paypal.com regarding your subscription cancellation, we have full right to suspend your hosting account till the subscription is reinstated. staylinkeduk.com do not host websites with cancelled subscriptions.

e) Third Party Software Products:

The Customer can use third party software on his/her account only if it is compatible with the Company servers and is approved by the Company. The Customer's use of any third party software is at the Customer's own risk. The Company cannot be responsible for any third party software performance.

Any assistance with third party software is provided by the Company only upon Customer's request. The Company may charge an additional fee for such assistance, depending on the nature of the work required.

The Customer is solely responsible for any license and other fees required by the software providers, for using any third part software installed on the Customer's account apart from the initial account setup.

f) Backup Policy:

The Company act in good faith to create a backup copy of each Customer's account once every two months. However, these copies are intended for the Company internal use only. The Customer is solely responsible for making backup copies of his/her web site and content. The Company has no liability or obligation to create, store or provide any backup copy to the Customer website ,databases and other content. The Company cannot be and will not be liable for any damage, loss of data, loss of use or other loss occurring because of lack of a copy of Customer's website and other content or having an outdated back up copy of Customer's website and other content.

g) Technical Support Usage:

The Company provides Technical Support to the Customer at no additional fee only for hosting related issues. The Company has the right to decide what is a hosting related issue and to charge additional fees or refuse support for non-hosting related issues. Any fees paid by the Customer for providing non-hosting related support are non-refundable.

The Customer can requested technical support only via our contact form. The Company will have no liability to provide technical support if it is requested in any other way apart from via our contact form.

Customer must provide the Company with all information and access to facilities that the Company may reasonably require to provide the requested Technical Support. The Company cannot and will not be liable for any delays or increased costs or expenses associated with Customer's failure to provide any of such information.

The Company will act in good faith to provide the requested technical support in the time frame expected by the Customer and to achieve the results required by the Customer. However, The Company has no liability or obligation to complete the requested Technical support by any deadline or achieve any particular outcome or result.

The Company will have no liability or responsibility for any damage, loss of data, loss of use or other loss occurring in connection with the Company provision of Technical Support requested by Customer.

The Customer should not abuse the Helpdesk system. Abuse of the Helpdesk system includes, but is not limited to, excessive number of tickets opened by a single Customer, aggressive and/or harassing behavior, repetitive or inappropriate use, etc. Any abuse of the Helpdesk system may result in a warning, Helpdesk access restrictions, hosting account suspension or possible hosting account termination with no refund.

h) Domain Names Policy:

Domain Names registration and management

The Company will register or renew any domain name on behalf of the Customer with a registrar selected by the Company. Customer's rights to any domain name registration or renewal are not granted by the Company, but are granted by ICANN, the registrar and the applicable laws.

Each domain ordered by the customer is registered on the name of the Company initially for faster registration purpose. Each customer can manage his/her domain registered or transferred to the Company. The access to the domain name management tool is granted after a customer's request. The customer can always change personal details from domain management tool. The Customer can transfer the domain name registered by the Company to another domain name registrar at any time.

We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name.

We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

Any domain name(s) held, including domain names provided free of charge with any service(s), are the property of Stay Linked UK until the minimum contract period of 12 consecutive months has been completed. Any domain name(s) held, including domain names provided free of charge with any service(s) will become the property of Stay Linked UK during a payment or fraud issue and we will then reserve the right to suspend, cancel or sell such domain names at our discretion. If any monies owned to us are not received in full after 30 days from our final notice it will be considered as fraud. If the domain name is due for renewal during any payment / fraud issues it will not be renewed and the customer will be billed the standard yearly rate for domain names as per our website. Any free domain name offers will cease to be in force under such circumstances.

All domain names provided free of charge with any service(s), are free for the first year only. At the end of the first year, you will be responsible for renewing the domain and any cost incurred thereafter.

Domain Name Transfers

The Customer can transfer a domain name to the Company. The domain transfer is possible only if the Customer ensures that:

The domain name to be transferred is not in 'locked' Status.
The Customer has access to the administrative contact email for the domain.
The Customer can provide the Company with the domain EPP key code, applying to domains for which there is such a code.
There are more than 15 days till the domain name expiration date.
The domain name was registered for the first time more than 60 days ago.
The domain name has extension that the Company is able to register.

The Company charges the appropriate fee for the domain transfer, depending on the domain name extension. The Domain transfer fee is one-time and is non-refundable. The Company cannot be held responsible if a domain transfer is not successful due to the clients' failure to comply with the terms above.

Domain Name Renewals

If you fail to renew your domain name, you agree that staylinkeduk.com may, at its sole discretion, renew your expired domain name on your behalf by charging additional fee.

If you do not renew domain during the Renewal Grace Period (10 days ) your domain name will be placed on Hold and flagged for deletion after which you will have a 30 day redemption period during which you may pay staylinkeduk.com a Redemption fee and redeem your domain name. The Redemption fee is currently £90 + Renewal Fee and is subject to change under the terms of this agreement. If you do not redeem your domain name prior to the end of the 30 day redemption period staylinkeduk.com will not be responsible for your domain name deletion by principle registry. We at staylinkeduk.com do not have any control on domain once it is deleted.

If you do not redeem your domain name prior to the end of the Redemption Grace Period the Registry will release your name and it will become available for registration on a first-come-first-served basis.

Note: All domain registration, renewal, transfer charges will be non Refundable.

i) Service Cancellation and Refund Policy:

Service Cancellation By the Customer

Any service provided by the Company can be cancelled by the Customer with a cancellation request posted through the contact form available on website. The cancellation becomes effective 10 business days after the cancellation request is received by the Company. If a renewal payment is billed by the Company after a cancellation request is received but before the cancellation became effective it will not be refunded. You may cancel your account at any time before your monthly billing date, and you will not be billed for the next month.

Stay Linked UK preferred method of cancellation is via filling out the online contact form at: http://www.staylinkeduk.com/contact_us.html

You must have all account information to cancel. We do not cancel accounts via our helpdesk or any other way due to security reasons besides the ones listed above.
Non-usage of hosting account, account inactivity or if you moved to another host, phone requests will not constitute acceptance of any cancellation.

If a Web hosting service is cancelled by the client , the client is eligible for a refund on the following terms:

Web Hosting Accounts cancelled by the Customer more than 30 days after the initial payment are not eligible for refund.
If you are paying annually for web site hosting services, we will issue a pro-rata refund for months not used. Pro-rata Refunds are approved for accounts under 30 days of the date and time the original transaction was settled. ALL refunds after the 30-day period will be rejected.
We do not offer any kind of "money back" guarantee.
All overcharges or billing disputes must be reported within 15 days of the time the dispute occurred.
The Customer will be refunded the money s/he paid for the Web hosting account(s) excluding the Cancellation processing fee of £10.00 per account. Cancellation processing fee is always withheld in case of a refunds.
If the Customer has registered a domain name during the initial hosting account order process the applicable domain name registration fee will be also withheld. The domain registrations fee is always withheld in case of a refund, even if this fee were waived at the time of purchase.
PayPal Payments method: Stay Linked UK do not refund payments made through PayPal or Paypal subscriptions for services after 30 days of original transaction. Refund processing charges of £5-£10 will be applicable for all PayPal refunds.
Credit Cards : No refunds will be given on Credit cards after 30 days of original transactions. Refund processing charges of £10 will be applicable for credit card refunds.

Service Cancellation by The Company

The Company may cancel any of its services, if the Company determines in good faith that this service has become impractical or unfeasible for any technical, legal, regulatory or other reason, by giving Customer as much prior notice as reasonably practicable. The Company may also cancel any of its services immediately with no prior notice and with no refund, if the Company determines in good faith that Customer's use of the service violates the terms of use.

j) Services Ownership

The person/organisation, whose information is filled in My Details? section in the Customer area is considered by the Company as the OWNER of the service. Initially this information is automatically filled by the Company using the information provided during the order process on the order page. If there is both an Organisation and a person pointed out as owners, the priority is given to the organisation. The change of ownership can be done at any time by changing the information filled in “My Details” section in the Customer area by the current owner. The owner is solely responsible for any change to this section.

The Company will contact the Owner in any event connected with the ordered service. The Company will also consider the Owner as the only one authorised to make requests to the Company connected with the ordered service.

This person/organisation, who pays for the ordered service is considered the PAYER of the service and is NOT considered as owner of the service unless one of the following is true:

The Owner is the same as the Payer
The Owner, has contacted the Company and agreed that the ownership is transferred to the Payer.

In case the OWNER is different from PAYER, the Owner is obliged to inform the Payer about the Company ownership policy.

Any dispute about ownership that can arise will be settled by the Company based on the ownership policy described above. The Company will consider a court decision overruling in case of ownership dispute, and will always comply with such a decision.

k) Choice of Arbitrator

The Customer agrees that if any disputes or claims arise against the Company or its subsidiaries, such disputes will be handled by an arbitrator of the Company’s choice. All decisions rendered by that arbitrator will be binding and final.

l) Terms of use change

Stay Linked UK reserves the right to amend its policies at any time. All Sub-Networks, resellers and managed servers of Stay Linked UK must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.

m) Indemnification

Stay Linked UK wishes to emphasize that in agreeing to Stay Linked UK Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Stay Linked UK for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to Stay Linked UK or the bringing of any claim against Stay Linked UK by any third-party. This means that if Stay Linked UK is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Stay Linked UK, plus all costs and attorney's fees.

n) LIMITATION OF LIABILITY

Stay Linked UK shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Stay Linked UK servers going off-line or being unavailable for any reason whatsoever. Furthermore, Stay Linked UK shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Stay Linked UK servers. All damages shall be limited to the immediate termination of service. Violations of these Acceptable Uses Policies should be referred to abuse@staylinkeduk.com. All complaints will be investigated promptly.

o) Miscellaneous Provisions

You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
Stay Linked UK takes no responsibility for any material input by others and not posted to Stay Linked UK Network by Stay Linked UK. Stay Linked UK is not responsible for the content of any other websites linked to Stay Linked UK Network; links are provided as Internet navigation tools only. Stay Linked UK disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
Stay Linked UK is not responsible for any damages your business may suffer. Stay Linked UK does not make implied or written warranties for any of our services. Stay Linked UK denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Stay Linked UK.
It is absolutely forbidden to host pornographic content or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.

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